No service

[Colincsi]

My phone is showing no service.  We have restarted. Reinserted sim.  Did the APN.  Still no service

[nanjingxu]

Firstly, find out if it's the problem with the phone itself. Insert the SIM card into another good phone which is most possible to work in the public mobile network/telus network.

And think if the problem with SIM card ...

[Anonymous]

 @Colincsi : Just for clarity...you can Suspend then Resume your service under the Lost/stolen function. There's no saying it's lost or saying it's found.

[HALIMACS]

Hi @Colincsi   

What is your renewal date?  Were there funds available to renew or an automatic payment plan enabled?   Maybe check that the SIM card number in your phone matches the SIM card numnber linked to the account.   If it doesn't, let us know. 

[esjliv]

@Colincsi ,

Try your SIM in another PM compatible phone. If it works in another phone, could your phone be locked from the previous provider (that is, if you just activated with PM).

Is your phone uploaded with the latest software, if not, update it.

[Triguy]

Check your self serve account to see the status.  Try making your phone lost then wait 5 minutes and mark it found.  If you still need assistance then submit a ticket to a moderator by clicking on the bubble on the bottom right corner.

[kselmak]

What is your status in selfserve?

Did you renew recently, do you have to reactivate?

Do 4 last digits of sim in selfserve match your sim?

If not please contact moderators asap and report your phone stolen, v change password and serenity question.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

If yes, try your sim in different phone, if it won't work try reprovisioning it by reporting lost, wait for minute, report found then restart