That's the thing - we all love the cheaper prices when the service is running as expected. But if there's a hiccup along the way, then we want things solved right away. One way to (potentially) solve the issue is to switch providers. Another way is to be patient and hope for the best.
The cheaper plans are cheaper for a reason. I don't expect the same level of service here that I would somewhere else if I was paying three times as much. You really just have to ask yourself: what would you rather have - cheaper phone bills or faster access to help should it be needed?
Another thing to remember is that Public Mobile isn't the only provider that's going to have issues. Before switching over, my dad and I were both on Lucky Mobile. Things were going great for around a year, but then we both ended up with problems, that despite talking to live support agents were never fixed, even though we were constantly being reassured that they were 'working on it'.
We got sick of waiting for the things we were paying for to actually work, so we shopped around and found that on Public Mobile, we could get a slightly better plan for even less than we were already paying. It took us a few days before we had time to switch over, but even by then, neither of our Lucky Mobile accounts had been properly fixed.
We both switched to Public Mobile and within minutes, everything was working perfectly.
