No service

[Marchello]

Hello,

I am unable to to make or receive phone calls and have no internet. I turn off and on my cellular plan, and restarted my phone. Same issue.

Any suggestions how to fix the problem?

[Alice22]

How do I activate  my account? My service is on hold can't make phone calls 

[Dunkman]

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@Marchello wrote:

Thqnk you. Problem solved!

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@Marchello 

That is great to hear that your issue solved. If you wouldn't mind, how was the problem solved? Just for future reference. 

[Marchello]

Thqnk you. Problem solved!

[sab8]

I had the same issue. Re-enter your cc info, and press PAY

[hairbag1 · Accepted solution]

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@Marchello wrote:

It is active. I don't have a physical SIM, just an e-SIM.

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Could be a problem after changing payment card.

Click on the orange bubble lower right side of page to start process of contacting Customer Support. Watch the little envelop icon on top right side of page will be highlighted when they respond.

[Marchello]

It is active. I don't have a physical SIM, just an e-SIM.

[slusagm]

Check if your account is active. login My Account or call 18554PUBLIC and check 

Iif active, try Reset Network Settings and sim on another phone 

[Marchello]

Has been activated for a month. Just changed my credit card and had to update the CC number on my Public Mobile account. 

[hairbag1]

@Marchello 

did you just activate a new account or is the account been active for awhile ?