Yesterday, I first signed up and pre-paid for a service package with Public Mobile. My PM Account was confirmed to be in place and paid. I then worked through the process of becoming a Public Mobile customer by confirming that the SIM card in my Pixel 4XL was usable. I typed in the IMEI number found in "About phone" and what I think was referred to as the eSIM was confirmed "successful". I understood this to mean I did not need to get a new SIM card from Public Mobile, that the SIM card in my phone would support my new Public Mobile service. Am I in error on that point? I then moved to "port in" my phone number from my previous service provider. Within 5 minutes I received a text SMS message from my previous provider and I promptly responded "YES". I waited 5 hours, no service on Public Mobile. I then called it a night and I went off to bed. This morning I logged into my account with my previous provider where it indicated my service there was cancelled as of yesterday's date. I called their customer service and a live person confirmed my phone number was ported out and my service was cancelled (previous provider). It is now past 8pm on the day after initiating this transfer to Public Mobile and I still have no in or out service by phone or text. One oddity about the SIM card is that Public Mobile shows a "current" 19 digit number on my account whereas there is a 20 digit number on the physical SIM card in my phone - is that meaningful to my issue? I tried changing the SIM number to the number on my card but of course got a message that it was not a valid SIM card number. The 19 digit "current" number remains in place. I do not have any temporary outgoing service by phone or text as indicated would be provided. Please help.
