No service

[Newfi]

Switched from kodo and ported my number and still don't have any service ( it's for my son money came out of his account but still no service 

[softech]

@Newfi with that, it does look like more a sim provisioning issue.  As said, easy fix for PM but you need to open ticket to engage them

[Dunkman]

---

@Newfi wrote:

Yes responded to the text and closed my account with them and still no service with pm

---

@Newfi 

If no service at all, you will likely need to contact customer service agent.

If you are able to call out or send texts (not able to receive), then it is a stuck port.  

Send a private message to CSA through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Newfi]

Yes responded to the text and closed my account with them and still no service with pm

[Dunkman]

@Newfi 

Did you respond to Koodo text confirmation text for porting?  How long did you port?  Is your Koodo SIM card, account still working?

Are you able to have outgoing calls? or outgoing texts?  

Try rebooting your phone with PM Sim card. 

[softech · Accepted solution]

@Newfi 

• first try to reboot the phone
• Try reseat the sim card with reboot
• Try to click Reset All Networks and see if it helps
• and do you have another phone to test the PM sim ? just to make sure it is not a device problem.  Also, that can force a sim card re-provision and it could resolve the problem

If nothing works and if it clearly shows not connecting to the network, it could be a sim provision issue.  it is an easy fix for PM, please message support:

 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there