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No service/puk

Good Citizen / Bon Citoyen

No service-puk code to unlock phone to use service 


Good Citizen / Bon Citoyen


@Kingjmoney   unfortunately, PM does not have a direct support line  😞


Open ticket as advised above.  Then keep checking your Community inbox for PM support's reply

Good Citizen / Bon Citoyen

I did it’s not working I just need direct line a agen



if you were able to use it with a Koodo sim card, you should be able to use it with a PM sim card.  Both PM and koodo are owned by Telus. A  Koodo  locked device can be freely used on Telus/Koodo/PM 


So, it could be just a sim card lock then, open ticket with PM support using this direct link  and ask them for a sim card puk

Good Citizen / Bon Citoyen

Koodo I believe 

Mayor / Maire



what was the exact error message?

You were able to use your PM sim on tihs phone before?


Depends on the message, you have to ask the PUK code from different places



If it is a Samsung and if the message is "SIM network PIN blocked. Enter SIM network PUK." 

call  Samsung 1-800-726-7864, The only info you will need to provide for a master unlock was the IMEI and where the phone was purchased


If the message is “PIN unlock key (PUK)” or "Enter PUK Your SIM cannot be accessed" or on an iPhone's status bar showing  "Locked SIM"

open a ticket with PM Support using this direct link:

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply you there


If the message is "SIM network unlock PIN" or "SIM ME lock code NP"  or  on an iPhone's About->Carrier Lock showing "SIM locked"

You have to ask the carrier where you got the phone from for the carrier unlock code. (PM would not be able to help with this)