No service, need help

[genero15]

I checked my account but it is active on the website, I can't receive any call or text and I can't text or call others either. Can't use my data too. This has been happening for 3 days now

[slusagm]

better to use the Telus official outage map

https://www.telus.com/en/ab/outages

the "isservicedown" is not accurate

[BKNS27]

@genero15 

Also check to see if there is an outage in your area:

https://istheservicedowncanada.com/status/telus/map 

[hTideGnow]

if your sim not work with another phone, it is either account problem or network

you can try in different area, but at the same time, ask PM first.  Messsege them

[genero15]

ya I tried both, still nothing

[slusagm]

did you try reset all networks on your phone?

or try your sim card in another phone

But if both not helpful, try message support agent:      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437