No service and can't submit ticket

[hbarnwheeler]

My friend activated his PM account last week and ported his number. Since then, he has had no service ("SOS Only"). I've run out of ideas. We need PM's help but he can't submit a ticket because he needs to login to be able to do that, which he can't do because he can't receive the text to authenticate his login. Would someone from PM please get in touch with me so I can get you in touch with him?

[hbarnwheeler]

It's a physical SIM. Thanks!

[Meow]

If opening a ticket does not work very first time, contact agent directly: send a private message to the CSA - agent by clicking (Ctrl+) Here

[Handy1]

@hbarnwheeler  eSIM of physical sim ? If eSIM check the sim manager in phone settings and make sure PM is enabled / set to primary and reboot the phone . If physical sim and you get sos please use this direct  link to support to re provision the sim 

send  a  private message   To CS_Agents

⬇️⬇️⬇️⬇️⬇️Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

will also send you the porting team number private message . For status update in the port and they can re trigger it if needed also