No service.SIM card, reboot, airplane mode tried. Cannot fix it.

[FrankFan]

Hello, I have no service on my cell. I switched the SIM card to other cell. Still no service. I also tried to install other SIM card in my cell. My cell works. Cell reboot and SIM card removal.re-installed as well.  Airplane mode on and off as well. Still no service. Does any one have the similar issue? Thanks.

[hTideGnow]

Hi @Galvarino is the phone showing it not connecting at all?

you said not your phone, did you try the sim card in another phone?

Try also in another area and see if it works

Please give us more info and what you have tested

[Galvarino]

this sound like the exact issue mi currently having, did you manage to fix? mi one step away from removing and cutting up my SIM card. i had service before. issue is definitely not my phone!!!!! ive tried everything Tellus is just happy to steal my mony and leave me hainging at this moment.

[Iaeejy]

Are you using an older phone? It could be that the phone is not unlocked.

[FrankFan]

Thanks all for your kind and quick responses. I went to a store and replaced a new SIM card. It is working now.  

[t_p]

---

@FrankFan wrote:

Hello, I have no service on my cell. I switched the SIM card to other cell. Still no service. I also tried to install other SIM card in my cell. My cell works. Cell reboot and SIM card removal.re-installed as well.  Airplane mode on and off as well. Still no service. Does any one have the similar issue? Thanks.

---

@FrankFan 

Your SIM may not be properly provisioned or faulty.

Contact CS for assistance:

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

[esjliv]

---

@FrankFan wrote:

Hello, I have no service on my cell. I switched the SIM card to other cell. Still no service. I also tried to install other SIM card in my cell. My cell works. Cell reboot and SIM card removal.re-installed as well.  Airplane mode on and off as well. Still no service. Does any one have the similar issue? Thanks.

---

@FrankFan  - Hello,

Did you complete the SIM card activation? Activation can be done here: https://publicmobile.ca/en/on/portal/activation

If you completed the activation pages, can you confirm if your credit card was charged?

Now log into your Self Serve account, does is show ACTIVE:

https://selfserve.publicmobile.ca/Overview/

________________

IF all above is YES to those answers, are you able to try the Public Mobile SIM into another phone to test if you have any services?

What is the model of the phone you are using?

[Anonymous]

@FrankFan 

you can try reseat the SIM card and Make sure your phone is off before removing your SIM card,

1. power off your device

2. take out the SIM card,

3. waiting a 1 minute,

4. put it back and power on,

5. toggling airplane mode off/on,  

and do again Rebooting your phone,

*what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

and you can try to reset network settings on an IPhone

Go to Settings > General > Reset > Reset Network Settings.

This also resets Wi-Fi networks and passwords,

or visit  Here link, 

and go Changing APN Settings On An IPhone

click Here link, 

How to reset network settings on an Android device

1. Open the Settings app on your Android.
2. Scroll to and tap either "General management" or "System," depending on what device you have.
3. Tap either "Reset" or "Reset options."
4. Tap the words "Reset network settings."

   or visit  Here link,

and go Changing APN Settings On Android device

click Here link,

or can you try manually selecting network "3G ONLY" or WCDMA only,

for iPhone visit Here link 

or Here link 

for android visit Here link ,

and do Rebooting your phone 

and if still not fix it please you Have To Submit a Ticket To Contact Customer Support Agent by CS_Agent ,

Explain your issue to they can solve your issue, they are nice service Team the will help you 100%.

Here’s how to contact Customer Support Agent by CS_Agent,

Spoiler

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent,Click Here link,to get started.

• or you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,
• You’ll need to be logged in to your Community account for the link to work.

• please include in your message,
• your account number, 
• your phone number,
• your account 4 digit pin,
• your Email address,

• Customer Support Agent by CS_Agent, will Response to your inbox by private message 
• During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
  • Monday to Sunday: 6 AM to 10 PM EST
  
  Check your private message inbox (click on the envelope top right of your screen)

Good Luck...

[Triguy]

Log into your account to check the status.

Did you recently port your cellphone number over to PM ?  If you did sometimes it can take a few hours.