No service SIM card not detected

[sadieallen]

I have been almost one week without service and have submitted two tickets each one indicating I would receive a response.  I have not received a response.  What do I now have to do to resolve my issue?

[Sansan]

Wow that is a long time indeed. Sorry.

See this message. 

https://productioncommunity.publicmobile.ca/t5/Announcements/Longer-Than-Normal-Support-Wait-Times/t...

[hTideGnow]

hi @sadieallen 

did you check the Community inbox:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

and is that new activation?

try try sim in another phone, maybe phone problem