No self service, credit card expired, no service, can't top up!

[bryan7ran]

Help!

Our credit card expired and we don't have a self-serve account because we weren't ever able to make one. When we go to create a self-serve account the error is:

The phone number entered is invalid or you may have created your profile already. If you've forgotten your password, please click here

Thing is, there is no email address associated to the account (to our knowledge), so we can't access our self serve if one existed. It has to be an invalid number!

We were going to just tough it out and manually top-up once our plans expired, but ever since our plan expired on Aug 17, the phone (iPhone SE and iPhone 😎 has not been receiving service, so we can't dial 611 to top up!

Please help us get connected to Public Mobile again!

[kselmak]

Can you please contact moderators directly

[will13am]

@bryan7ran, account issues must be sorted out with the moderator team.  The moderator team can be reached via private message using this link.  Please include a detailed description of the issue and the required resolution. This will speed up problem resolution significantly. Refer to the following knowledge base link for additional information on contacting the moderator team.

[bryan7ran]

Note to moderators: I'm posting this using a functional and active Public Mobile account email address. There is nothing wrong with the account of this author!

The account number that isn't working for us will be PM'd to you if necessary.