No plan change allowed @moderator_team

[tanishab321]

@CS_Agent  I am not being allowed to change my plan - need help ASAP as trying to leave town.  Credit is on account

[CS_Agent]

Hello @Tommy1967, 

Thank you for reaching out to us. For assistance, can you please send us a private message on the online community along with your phone# and the PIN# at this link :  https://about.telus.com/authenticationform.jspa?c=pm0? 

Thank you! 

[Tommy1967]

l try reset my password  lots my e-maiil does comformation to that account.l know does.l wanted unblocked l wanted reset my password  l nned fore 2:00 pm l would be leaving

[MoreYummy]

So is it solved?   if so, let us know what happened.  

[ShawnC13]

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@tanishab321 wrote:

@CS_Agent  I am not being allowed to change my plan - need help ASAP as trying to leave town.  Credit is on account

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Is your account suspended?  Only a MOD can change plans when it is suspended.  You will need to message a MOD to get this looked after.  Link in my signature

[LEGO · Accepted solution]

@tanishab321  

You need to prepay the amount of your new plan before being able to change it.

You will need to send a private message to a Moderator_Team, they will help to resolve your problem!
Here is the link: click here
In your message, please provide your name, Public Mobile account number or phone number and PIN.
Good luck! 

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