@Lindsey94 - can we try and help here in the community. WE are fellow customers and members. Did you just activate or did you lose services all of a sudden?
Try 1 or more of the below:
- restart your phone
- toggle into and out of airplane mode
- perform a Reset of the device's Network Settings
- move your sim card to another phone to see if services works
- manually select the 3G / WCDMA ONLY network in your Mobile Connections area in your settings (temporarily) to see if services work
If still issues and you want to contact CSA. Ways to contact Public Mobile Customer Support (CSA) below:
1-Normally Faster - use this link to: Get Help With Public Mobile Chatbot], also found in various places in Public webpages, OR
2-go to your envelope at the top right of your Community Account which is where your Inbox and Sent messages are. Select the orange/peach color box with the pencil inside it to start a new message. Type CS_Agent in the SEND TO box. This will create a private message to Public Mobile Customer Support (link is provided in #3 below as well).
3 -Use this link (same as #2) Private Message to Public Mobile Customer Support Agents (CSA)
