Community

Charchar988 · Monday

It's been few days I can't receive calls after I transfer to public mobile from bell.

CSA_PM · Tuesday

We appreciate your escalation. An agent is already assisting the customer and will ensure they receive the support they need.

hTideGnow · Tuesday

what was the exact issue?

kb_mv · Tuesday

@Charchar988 I have been waiting 4 days i sent another message yesterday referencing the ticket number. All I have gotten back is silence.

funpig1 · Tuesday

PM can be slow to respond, especially during times of special deals; the flood of new activations results in lots of backlog.

Wait another day. If still no response, send another message.

Charchar988 · Tuesday

I submitted a ticket yesterday but no one reply me today at all

Charchar988 · Tuesday

No agent reply me at all

Handy1 · Monday

You can try porting team for live support , will send you the number private message as we not allowed to post it here

if they are unable to help you need to contact support by

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

hTideGnow · Monday

Did you get a text from the old carrier, did you reply Yes within 90 mins?

and can you receive inbound phone calls, especially from Non-Telus/Koodo/PM phone? If you cannot the port was not done

It could be an incomplete port. PM porting support team can help. I have sent you the porting support team number. Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call.

And in case the poring team cannot help and ask you to submit ticket (or you rather submit ticket anyway), you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

I can call but I can't receive calls