I can call but I can't receive calls

[Charchar988]

It's been few days I can't receive calls after I transfer to public mobile from bell.

[CSA_PM]

We appreciate your escalation. An agent is already assisting the customer and will ensure they receive the support they need.

[hTideGnow]

hi @Charchar988 

what was the exact issue?

should be just a bit of delay as announced: 
https://productioncommunity.publicmobile.ca/t5/Announcements/Support-Updates-50-Flash-Sale-Promotion...

[kb_mv]

@Charchar988 I have been waiting 4 days i sent another message yesterday referencing the ticket number. All I have gotten back is silence.

[funpig1]

@Charchar988 

PM can be slow to respond, especially during times of special deals; the flood of new activations results in lots of backlog. 

Wait another day. If still no response, send another message.

[Charchar988]

I submitted a ticket yesterday but no one reply me today at all

[Charchar988]

No agent reply me at all

[Handy1]

@Charchar988  

You can try porting team for live support , will send you the number private message as we not allowed to post it here

if they are unable to help you need to contact support by 

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

   After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[hTideGnow]

hi @Charchar988 

Did you get a text from the old carrier, did you reply Yes within 90 mins?

and can you receive inbound phone calls, especially from Non-Telus/Koodo/PM phone?  If you cannot the port was not done

It could be an incomplete port.  PM porting support team can help.  I have sent you the porting support team number.  Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call.

And in case the poring team cannot help and ask you to submit ticket (or you rather submit ticket anyway),  you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage