6 hours ago
- last edited
6 hours ago
by
computergeek541
I can hear others clearly, at all times, from different numbers, when I take a call or when I call someone. They can't hear me or my voice is breaking up, every single call, for the last few days. I never had that issue before.
1 bar.
Tested my mic by recording my voice and I can hear myself.
I realize that with 1 bar there could be issues, however, I haven't had that trouble for years and the last several days everyone I speak to telling me they can't hear me, my voice breaking up. I can hear them clearly.
Any thoughts? I'd really like to stay with PM and I don't want to go to the street for every call.
Thanks!
4 hours ago
@Emachneva wrote:Rebooting the phone now, thanks. I will also watch how the calls are in different parts of town.
I don’t know if my phone is volte enabled. What is that about?
VoLTE is a calling feature that allows a phone to navigate calls on the 4G network as well as on the 3G network. VoLTE calls are better quality. This is the help article explaining VoLTE and whitelisted devices.
5 hours ago
Rebooting the phone now, thanks. I will also watch how the calls are in different parts of town.
I don’t know if my phone is volte enabled. What is that about?
5 hours ago
Thanks for the map. No outages show in my area. I will try to reboot the phone, haven’t tried that!
5 hours ago
from the sound of things, there could be a local network upset or outage in your vicinity. If you go to a different part of town and make the call, do you get broken signal still ? Perhaps try powering down your cellphone..then restart it. Do you have a volte enabled cellphone that is on the PM volte whitelist ?
6 hours ago
@Emachneva wrote:I've been with PM for the last several years and I have been at my place for years. That's what puzzles me that I never had issues before and now every call is an issue.
@Emachneva , try using this outage checker to see if there is something ongoing in your area. I assume you have tried rebooting the phone.
6 hours ago
I've been with PM for the last several years and I have been at my place for years. That's what puzzles me that I never had issues before and now every call is an issue.
6 hours ago
@Emachneva , it sounds like you have a bad network connection. There was a dropped call problem in the past but that has been dealt with successfully. If you move around and get a better signal strength and the problem goes away, then it just means reception is not good enough where you are situated. What provider were you with before Public Mobile?