No new plan, account suspended!

[Edison53]

Waited for my account to roll over today so I could get 6GB plan, but instead of the switch I got a message saying account suspended. WTH?

[Luddite]

@Mary_M says "I should get back to you as soon as I can.". But will you?? If you don't watch out for @kav2001c's friend (perhaps fiend) Stop the madness  

[Mary_M]

Hey @Edison53

Thank you for reaching out to us.

If you need any assistance, send me a private message including your phone number and I'll take a look for you. 

I should get back to you as soon as I can.

Mary

thanks for sharing your resolution @jingzhg 🙂

[jingzhg]

@Edison53 I just solved same issue by myself - go to My account, click change plan and reselect the plan, and click "change plan now".

[imm1304]

Hi @Edison53!

Lets request @Mary_M to fix this.