No network

[ejirouti]

My network totally disappeared from my phone since sunday. Today is tueday and the problem still remains.

How do I solve this?

[esjliv]

@ejirouti , check if your phone is blacklisted here: https://www.devicecheck.ca/check-status-device-canada/

edit, sorry, it shouldn't be blacklisted, since you tried the SIM into another phone..i missed. Good for you to test that though.

Still confirm below.

Also, log into your self serve account and ensure the 4 digits listed under the Change Sim Card feature under My Profile are the last 4 digits of your actual SIM card.

If the same - good!

If different, then someone has been fraudulent on your account let CSA know.

[dabr]

@ejirouti    You could try topping up your account with $1 and then rebooting your phone.  Otherwise it might be time to submit a ticket to customer support.  Here's couple of links, try the chatbot first though: 

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[JK8 · Accepted solution]

@ejirouti 

Put it in lost stolen mode in self service and then take it off and reboot.

If still problems contact a CSA.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[ejirouti]

No service at all

[ejirouti]

Account status is active. I have re-installed the SIM multiple times, even on another phone.

[Yummy]

Do you mean you have No service at all or it is just data missing?

[JK8]

@ejirouti 

Can you log into self service to see if your account is Active? Can you reset network settings or reinstall your SIM card?