No network

[Bstg]

My husbands cell phone isn’t working so I am contacting you from mine. He has no network showing on the sim card

[Bstg]

No service and now account has been locked 

[hairbag1]

@Bstg 

you don't say if you both have the same cellphones...what cell does he use ?  Does hubby still have data and messages working ? If so could be a VoLTE issue. Here's something to read with a device checker at the end of the article.

https://www.publicmobile.ca/en/get-help/articles/volte

[hTideGnow]

hi @Bstg 

so, your phone is working and just not your husband?

where you are at and what phone the husband is using?

did you check the My Account and is the account status active? or suspended/ on hold?

on the husband phone, try Reboot the phone and then reset network settings

if same, test your husband's sim card on your phone

last, ask PM support agent to check.  Submit a ticket with CS Agent on your husband account using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
             (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")         
If any issue with ticket submission, submit  ticket by direct message using husband's community account:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to the  Community inbox within 2 to 4 hours, please check  inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage