No mobile data

[Padrinho]

It was working fine this morning around 7:15 am and for the last few hours it doesn't work anymore.  I have power cycled my phone, turn on and off airport mode, as well as reset my network settings.  What's going on with your service?

[PopcornHead]

I have been having the same issues since Monday May 25, 2026. Restarting, powering off phone, airport mode on and off have only fixed it temporarily. Submit a ticket and see what they say.

[hTideGnow]

hi @Padrinho 

there seems to be problem with Mobile data in some area. Try Reboot phone and click Reset network settings

if you need to submit ticket, you can use Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Ticket", Then click the following in order: "Account Management" , "Log In".  
             (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")         
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage