No longer using log in email

[Jaycow]

Hello

i tried to log into my account to renew payment 

I am no longer using my old email, so I cannot verify my account through the email public mobile send me to verify to continue to log in. 
please help. Thank you 

[BKNS27]

@Jaycow 

You can have the 2FA code sent by text.

Here are the voucher retailers if you are going to purchase a voucher.

 

[Jaycow]

Thank you!

[Jaycow]

• I did 👍🏼

[dust2dust · Accepted solution]

Using 611 with vouchers is one of few things one can do without the pin.

You can buy vouchers in lots of stores like Shoppers. There are a couple online places like recharge.com.

Stores like Mobil gas stations or possibly Canadian Tire gas bar can do the real time payments. It's pretty good. You ask them, they say with who, you tell them, they ask how much, you tell them, they ask for the phone number, you tell them, pay, done.

[Jaycow]

thank you for your reply 

how can I 

buy a voucher and use 611 without a pin.

Or use the real time payment method in a few stores.

where can I find the stores location?

I am in Etobicoke 

[Metal1967]

@Jaycow  Send a message to a csa agent.. 

[dust2dust]

As a workaround, if you know your 4 digit pin then you can use 611 to make a payment from your registered credit card.

Or buy a voucher and use 611 without a pin.

Or use the real time payment method in a few stores.

Then your account will reactivate and you can then verify using the SMS option.

The email address is just a login. But you may want to get it changed by support anyway. Be sure to mention changing it in two spots in the system. Sometimes they forget.