No internet after 10 days of activation

[Yosief]

Hi Guys,

I'm a bit confused after my 12 gig of data are gone within the 10 days after activation. Could someone look into that for me please? I have sent a private message and I haven't got any answer from the moderators. 

[Saray_O]

Hey @Yosief, 

Sorry we couldn't get back to you earlier 😕 I will definitely look into this for you!

Could you send me your Public Mobile account number or phone number via private message?

Thank you!

[Yosief]

@ajanda

In my account, I see no data at all.

[Pier · Accepted solution]

@@Yosief,

I think it's not possible. Be patient and you'll get the answer you want. If you did send a private message, they will respond. 

Yours,

[ajanda]

Logon to your self-serve account to see what your usage is. Have you tried to see if somehow you APN settings have been erased or changed.

Are you using an Andriod phone? If so follow the steps below:

Follow this link: http://productioncommunity.publicmobile.ca/t5/Phones-Hardware/How-do-I-setup-data-and-APN-on-my-Andr...

Also go to settings, data usage and toggle cellular data off/on to see if that makes a difference. Lastly try restarting your phone as well.