No incoming calls or texts

[MelindaHer]

I am unable to receive incoming calls or texts for 2 days now. Been with public mobile over 10 years loyal customer here. Please assist. 

[JK8]

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@Halz wrote:

I have the same exact issue and trying to figure it out as well. Keep me posted if you find a solution. I have tried to ask for help but no solutions so far.

Thanks

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Did you try setting your preferred network to 3G and reboot?

Some customers have had success in putting the sim in another phone and then back in again.

[Halz]

I have the same exact issue and trying to figure it out as well. Keep me posted if you find a solution. I have tried to ask for help but no solutions so far.

Thanks

[Mhogan]

try resetting your phone and give it a few more days for the service

[softech]

@MelindaHer 

Make sure your phone is getting the latest OS update as well as all apps are update to date via Google Play Store or Apple App Store

Then try this:

1. reboot phone

2. network reset of phone

3. Try to change the network to 3G Only

3. If you have a second phpnoe, try to put the SIM card in that other phone. If working, then retry SIM in your original phone

If tried all these but still fails, you might need to contact Customer service agent (CSA) to see whether account provision issue.

[hairbag1]

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@MelindaHer wrote:

I am unable to receive incoming calls or texts for 2 days now. Been with public mobile over 10 years loyal customer here. Please assist. 

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Try cycling Airplane mode ON then OFF.

Let us know if that helps get you going again.

[Anonymous]

@MelindaHer 

can you try to do one thing Make sure your phone is off before removing your SIM card,

and take your SIM card out and waiting for a 2 minute and put it back and turn on -This one is quick and simple.

what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

or can you do try reseat the SIM card

1. power off your device

2. take out the SIM card,

3. wipe it clean SIM card,

4. put it back and power on,

5. toggling airplane mode off/on,  

and do again Rebooting your phone means to turn off your phone and turn it back on again.

[Anonymous]

@MelindaHer 

do you can test your SIM card in another device, and go to your account the Account Status: Active or ! if is Active you have toContact Customer Support Agent by CS_Agent , Explain your issue they can solve your issue, they are nice Service Team they will help you 100%.

Here’s How To Contact Customer Support Agent by CS_Agent,

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent,Click Here link,to get started.

• or you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,
• You’ll need to be logged in to your Community account for the link to work.

• please include in your message,
  
• your account number, 
  
• your phone number,
• your account 4 digit pin,
• your Email address,

• Customer Support Agent by CS_Agent, will Response to your inbox by private message 
  Check your private message inbox (click on the envelope top right of your screen)

         Good Luck....

[t_p]

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@MelindaHer wrote:

I am unable to receive incoming calls or texts for 2 days now. Been with public mobile over 10 years loyal customer here. Please assist. 

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Can you try your SIM card in another phone?

Or at least reseat the card and do a Network reset