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No data

Habari2020
Great Neighbour / Super Voisin

I am not able to access Data.

2 REPLIES 2

JK8
Mayor / Maire

@Habari2020 

 

Log into self-service and ensure you have data remaining. If you do ensure your phone has data on and your apn settings are correct. You can also try rebooting phone and resetting network settings.

 

https://publicmobile.ca/en/bc/get-help/articles?q=Apn

darlicious
Mayor / Maire

@Habari2020 

  • Are you a new or existing customer?
  • What is the make and model of your phone?
  • Have you logged into your cell service account to see if you have any data remaining on your plan? Make sure you do so in secret/incognito mode to ensure you are not viewing the cash version of your cell service account. Have you checked your APN or updated your carrier profile if you have an iPhone?
  • Try rebooting your device?
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