No data in downtown Toronto starting at least 7am until now (11:41am)

[docstupes]

Cellular works.  No data.

Also had issues connecting in the morning at all even to cellular service, but that resolved.

Don't need troubleshooting help.  No outages reported on Telus site.

Maybe here's where there zero customer support "feature" becomes a problem.

How do you report an outage to Public Mobile?

[hTideGnow]

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@docstupes wrote:

It turns out it was a credit card outage!  The credit card they had on file expired.

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Hi @docstupes 

then just login My Acocunt, go to Payment and click Manage Subscription and the Update Payment Method to update the card

[docstupes]

It turns out it was a credit card outage!  The credit card they had on file expired.

[hTideGnow]

hi @docstupes you can report outage to PM directly by submitting them a ticket

 submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
             (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")         
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage