No data, but can phone and text

[CSL]

Good day:)

Just got a new phone: Motorola G8.

My sim card with PM works perfectly on my old phone, with at least residual 50Mb of mobile data.

But on my new G8, it can only phone and text, and NO mobile connection.

Tried resetting network setting, and removing sim card.

Contacted Motorola but they said its not the problem on their end.

Cannot edit any APN setting as everything greys out, no + sign available

It connects to public mobile and telus automatically.

Please, anyone, im dying with this, really need your help!

[darlicious]

@AFeller 

Copy mine if need be....same brand of phone.

Name

Mobile Internet

APN

sp.mb.com

Proxy

Not set

Port

Not set

Username

Not set

Password

Not set

Server

Not set

MMSC

http://aliasredirect/proxy/mb/mmsc

MMS proxy

mmscproxy.mobility.ca

MMS port

8799

MCC

302

MNC

220

Authentication type

Not set

APN type

default,mms,agps,supl,fota,hipri

APN protocol

IPv4

APN enable/disable

APN enabled

Bearer

Unspecified

MVNO type

GID

MVNO value

4D4F

[Anonymous]

 @AFeller : Still needs editing.

APN = sp.mb.com

Proxy = nothing

Port = nothing

We'll have a look at MVNO type and value later.

[AFeller]

I did a reset and this is on automatic. Still no data. 

 

 

[Anonymous]

Folks...his APN settings from his screenshots have several things wrong. Can we hear from him as to how he did with the changes. He might be getting a little overwhelmed along with his other thread.

[darlicious]

@AFeller 

Check for a software update. This the APN on my moto g7+.

[pkara01]

check your APN settings and change it to the one below.

APN settings:
Name: Mobile Internet
APN: sp.mb.com
Proxy: Not set
Port: Not set
Username: Not set
Password: Not set
Server: Not set
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS proxy: 74.49.0.18
MMS port: 80
MCC: 302
MNC: 220
Authentication type: Not set
APN type: Not set      
APN protocol: IPv4
APN roaming protocol: IPv4
APN enable/disable: APN enabled
Bearer: Unspecified
MVNO type: Not set
MVNO value: Not set

save it and you are all set.

[softech]

@AFeller   did you enter those APN manually or it was picked up automatically?

try on Wifi.. update the system os  to the latest one.. and try to do a Factory Reset and see if it works from there... 

[Anonymous]

 @AFeller : So how've you made out with the APN changes I suggested?

[AFeller]

Yes I have gotten my phone 3 months ago and have not been able to use data since. The data worked on my old phone. Huawei p 20 pro was my old phone that broke. 

[AFeller]

Moto G8 power lite

[AFeller]

Was working on old phone but not new phone

[softech]

@AFeller   What kind of phone do you have?

Look like you have joined sometime, so data was working on your CURRENT phone before?  or you just changed a NEW phone?  

My Account confirmed that you still have data on your current cycle?

[Anonymous]

 @AFeller :

APN = sp.mb.com

Proxy = nothing and use that number in

MMS Proxy = from above

See how that turns out.

Edit: There are a couple other things to try if this doesn't. And you could turn off that 4G calling option.

[AFeller]

 

[AFeller]

 

 

[Anonymous]

 @AFeller : The obvious question is of course - have you turned on cell data. Then do you have any stop options set on the phone? Can you post screenshots of your APN settings?

[AFeller]

I have done this and still no data

[gblackma]

@CSL check your APN settings and change it to the one below.

APN settings:
Name: Mobile Internet
APN: sp.mb.com
Proxy: Not set
Port: Not set
Username: Not set
Password: Not set
Server: Not set
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS proxy: 74.49.0.18
MMS port: 80
MCC: 302
MNC: 220
Authentication type: Not set
APN type: Not set      
APN protocol: IPv4
APN roaming protocol: IPv4
APN enable/disable: APN enabled
Bearer: Unspecified
MVNO type: Not set
MVNO value: Not set

Save it, enable data and try sending an mms message and surfing the internet. If you can send / receive mms messages your seting are correct and data sgould work.

[gpixel]

@CSL try this fix. also login to your self serve to make sure you still have data remaining

 

[Anonymous · Accepted solution]

 @CSL 

Which exact submodel is it?

You might need to insert another SIM and use it to set an APN for here and then re/re the PM SIM and select the APN you entered with the other SIM.

[Staliger]

@CSL When you enable data, can you send and receive MMS ?