No connection

[Bandary]

Hi all, I have been with PM for 6 months without issues. This morning my ios10 phone lost connection. I see LTE but there is no internet connection.  I checked APN settings and they look good. I checked the self portal and account is active. I've rebooted it 3 times and tried removing the sim.  Any thoughts?

[gpixel]

@Bandary atleast you now know to toggle your mobile data off when using your wifi

[Bandary]

Thank you all. Silly thing afterall. My wifi was toggling between wifi and LTE over the last 4 days and used up all my data. Appreciate all your help. 

[Dunkman]

@Bandary 

As mentioned above, do you see the data counter in your overview page in self service account?  If you don't see the add on, that means that you ran out of data for this billing cycle.  

See example below:

[Bandary]

Phone and text works, only data is down even though I see LTE signal.

[Luddite]

@Bandary As @gpixel suggested look at your account:

- no data blocks showing under Data & add-ons >> you've used all the data for this cycle

- do other services work, and your account shows "Active"?

[gblackma]

@Bandary first enable data, turn off WiFi and try sending an mms message. If you can't send it try a network reset on your IPhone 10. Tap Settings > General > Reset > Reset Network Settings. This also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings that you've used before.

Restart your phone if it doesn't automatically do so.  Enable data, sms and mms to send and receive from Android phones. Try sending an mms message and surfing the internet.  Welcome to the community. Stay safe. 

[Dunkman]

@Bandary 

Did you run out of data?  

Maybe try network reset.  

You could also try the SIM card in another phone to help determine whether hardware issue versus PM service problem.  

[gpixel · Accepted solution]

@Bandary can you check your self serve and see if you have used all of your data allotment?

[RossN]

@Bandary hi does anything work or is it just your data that doesn't?