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No account set-up

KES65
Great Neighbour / Super Voisin

It says payment was processed but account was not set up. What do I do now?

 

2 REPLIES 2

KES65
Great Neighbour / Super Voisin

Thanks. The website issued the error when I tried to pay and order a physical SIM card. it just gave an error message and said check in the community. Very frustrating for a new customer

 

hTideGnow
Mayor / Maire

HI @KES65  did you use the app to complete the activation?

esim or physical?

if physical, test the sim and see if it connects to PM nework

if esim, check your phone to see if it is installed.  if not installed, check if you got a Welcome email and scan the QR code there to install

if that does not help, please submit ticket with CS agent here for help

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

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