No account access and esim not working

[Salkhan]

I was setting up my new account/sim.  I got my old number ported over but my new esim won't work and never got qr cide email.  when I try to login to my account I get a forbidden A1 message on my phone and PC

[BKNS27]

@Salkhan 

Check the spam folder for the QR code for you to scan to complete the porting process. 
Also, the email may take a little longer so wait for the email from PM.

If it haven’t arrived then contact a CS_Agent to check on the porting.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

[Neil11]

You will need to contact customer service agent to fix your issue. Either via the following link:

 https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If you are having a difficult time, then you can private message CSA:

Send a private message to CSA through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437