'No Sevice' after paying bill.

[Poojagouni]

Hey mods please help me I've no service from 2 days. I check restarting and changing phone. 

They you.

[Shipwreck]

---

@Poojagouni wrote:

I can log in to public mobile, I cannot find lost/stolen.

Please advice

---

Go back into your "change SIM card" area. In there you will see a link to report Lost or Stolen. The image I attached here highlights the link with a red arrow.

[Jb456]

@Poojagouni 

Plan and Add-ons > Lost/Stolen Phone > Suspend Service

[Dunkman]

---

@Poojagouni wrote:

I can log in to public mobile, I cannot find lost/stolen.

Please advice

---

@Poojagouni 

To report your phone  lost/stolen.  Login to your account.  Choose Plans and Add-ons tab. Then choose Lost/Stolen Phone tab.  The choose Suspend Service tab. 

[Poojagouni]

I can log in to public mobile, I cannot find lost/stolen.

Please advice

[Jb456]

@Poojagouni  as said. Immediately start securing your passwords and banks, etc. 2 days is two long for someone having access to your number.

If you can log into your account. Click lost / stolen mark it as stolen and immediately contact moderators.

You're a victim of simjack.

[Poojagouni]

19 digit Sim number is different 

[HALIMACS]

@Poojagouni 

You can private message the moderators by clicking link below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Jb456]

@Poojagouni  in any case you still will have to open a ticket for moderators.

If last 4 digits of sim don't match. Then immediately start changing all the passwords for your bank's, emails, social media, etc, etc as someone took over your sim / number and would have access to anything attached to that number.

To reach mods there are two ways

 

Or contact them via private message at link below

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Jb456]

What does account status say? Active or suspended?

While in your account click change sim card. Green arrow on pic.

 

Now take the sim out of your phone. Does last 4 digits match?