No Services

[Liv_dyh]

Hi there,

My phone has no services since 02Feb2025. I cannot make/receive phone calls or text messages. I checked my account and payment is normal. What happened? 

My sister's phone has the same issue. We have the same plan/subscription. Not sure if this matters. Please advise. Thank you.

[simonhtoo03]

I’m using iPhone 15 pro max and my service is 5G. Sometimes it would shift to 4G

[Liv_dyh]

@simonhtoo03 

Do you also have 3G network? I heard it may have something to do with phone not compatible with Canadian 3G network. 

[simonhtoo03]

I’m also having the same issue. Mine started yesterday

[hairbag1]

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@Liv_dyh wrote:

My account looks normal. Not suspended. I have filed a ticket. Thank you for your help.

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watch the little envelop icon on top right side of page will be highlighted when they respond.   (It does seem odd that both you and sis are without service...let us know when and how they fix it for you )

[Liv_dyh]

My account looks normal. Not suspended. I have filed a ticket. Thank you for your help.

[Chalupa_Batman]

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@Liv_dyh wrote:

Hi there,

My phone has no services since 02Feb2025. I cannot make/receive phone calls or text messages. I checked my account and payment is normal. What happened? 

My sister's phone has the same issue. We have the same plan/subscription. Not sure if this matters. Please advise. Thank you.

---

Hey @Liv_dyh 

It's weird that you're both out of service at the same time. This has been happening to some in the last few days and not sure why. There have also been reports there may be services out in certain areas too. 

What area are you located?

You can submit  ticket by direct message:  

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage        

[hairbag1 · Accepted solution]

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@Liv_dyh wrote:

I have had it for about 2 years

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OK...sorry to confuse you...I thought you were just starting a new account.           Anyhow, when you log in to your account, does it show as an Active account or Suspended ? If it looks normal, you could message Customer Support by clicking on the orange bubble, lower right side of page to start the process. Give them your account #, name on account, cell number and PM pin number.

[Liv_dyh]

I have had it for about 2 years

[hairbag1]

@Liv_dyh 

did you just start a Public Mobile account or have you had it for awhile ?

[Liv_dyh]

What? What? and What? LOL

I am not aware we need to do all that...How was that communicated to the PM customers? Thank you.

[hairbag1]

@Liv_dyh 

so did you download the PM app to activate your new accounts ? Did you initiate port of your old number in to your new PM account...if so did you leave old sim in phone to be able to replay YES to port confirmation ?

clipped and added from Help Files....

https://www.publicmobile.ca/en/bc/get-help/articles/transfer-your-number