No Service

[akoszorek]

I have done everything, including Reset Network Settings and I still can't get service.

[akoszorek]

This evening I will

[darlicious]

@akoszorek 

Do you have access to someone else's SIM card to test in your phone? That will eliminate or point to your phone as the issue.

[akoszorek]

I have switched Airplane on & off several times, also does not help.

[esjliv]

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@akoszorek wrote:

Account is active & payment is up to date. I still have to try the sim card in another phone. Account has been active for 3 years, went down yesterday. I am not technical at all and am so frustrated.

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@akoszorek 

Does toggling into airplane mode and back again get you back on the network?

If your device is not listed at blacklisted on the site @Anonymous provided, then check if the last 4-digits on your SIM match the same 4 digits listed on your Self Serve account under "Change Sim Card" option.

If the numbers match - GREAT!

If the numbers DO NOT match, then someone has been fraudulent on your account. Submit a ticket to CSA to report this and list your phone into lost/stolen status.

Methods to contact CSA here:

https://www.publicmobile.ca/en/bc/get-help/articles/contact-a-moderator

[Anonymous]

 @akoszorek : Maybe you can try devicecheck.ca

[Anonymous]

@akoszorek 

your account 4 digit pin, when you Activated online you don't remember, don't worry about it

told them to the change it for you,

[akoszorek]

My PIN????? which PIN

[akoszorek]

Account is active & payment is up to date. I still have to try the sim card in another phone. Account has been active for 3 years, went down yesterday. I am not technical at all and am so frustrated.

[Anonymous]

@akoszorek 

can you try test your SIM card in another device to you test is wrong with SIM or your device, and if SIM card you Have To Submit a Ticket To Customer Support Agent by CS_Agent,

Only one way to solve your issue , explanation to Customer Support Agent by CS_Agent,

and the are nice service Team the will help you 100%.

Here’s how to contact Customer Support Agent by CS_Agent,

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Service by CS_Agent. Click Here to get started.

• or you can send a private message to Customer Service by CS_Agent, by Click Here. 
• You’ll need to be logged in to your Community account for the link to work.

• please include in your message,
  
• your account number, 
  
• your phone number,
• your account 4 digit pin,
• your Email address,

• Customer Service by CS_Agent, will Response by private message to you inbox
   Check your private message inbox (click on the envelope top right of your screen)

         Good Luck

[Anonymous]

 @akoszorek : Did you try the SIM in another phone? Check that your account says Active? Have you just recently activated?

[JK8]

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@akoszorek wrote:

I have done everything, including Reset Network Settings and I still can't get service.

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Are you a new customer? Is your phone unlocked?