No Service!

[Mirzahorza]

I have inserted Sim, registered and payed, restarted phone but am getting no service.

[BKNS27]

@Mirzahorza 

It seems to be a problem with a few members today but first check to see if there is an outage in your area:

https://istheservicedowncanada.com/status/telus/map 

[hairbag1]

@Mirzahorza 

when you start phone, do you see Public Mobile or Telus as the network on top?

What kinda phone you got ?

[will13am]

@Mirzahorza , did you get a welcome email?  Are you able to login to the online account and confirm active status?  On you phone, try doing a network reset and rebooting to see if network connection can be established.  

[softech · Accepted solution]

@Mirzahorza   did you just joined PM lately?

can you also try the PM sim card if you have another phone?

if not or it still does not work, please open ticket with PM support:

1. Please open ticket via Chatbot (requires access to My Account): click this  Chatbot Ticket Link 

Then click "Click here to submit a ticket ↗" to open the ticket submission page
Next, enter your Community login, then enter your question.  Finally use My Account login or 4 digits PIN to validate.

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 

    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there