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No Service

JeannettePink
Good Citizen / Bon Citoyen

I canceled my TELUS account and activated a Public Mobile account but when I put in the Public sim card I still have no service. What am I doing wrong?

10 REPLIES 10


@JeannettePink wrote:

ok I just got telus to reactivate my account

now how do I request another message from them to transfer the number?

 


@JeannettePink   and your Telus number is now working (can receving call and texts) ?

 

Call the number I sent you.    I sent you via Community inbox here

E-Community_Inbox.png

 

that is PM porting support team, they can provide you the poring status and re-trigger the porting process.