No Service

[MarleyG]

I bought a new sim card, did everything it says online and I STILL have no service. this is getting ridiculous

[MarleyG]

its an iphone 12... i dont know what could be wrong with it but maybe its the phone

[MarleyG]

could my phone be broken? i tried the sim in another phone and it worked....

[NDesai]

@MarleyG  wrote:

I did it by email because I can not recieve text messages with no service

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You didn't have service on your previous carrier's sim? Which carrier did you port in from? Was your account active at previous provider? If yes, you should've received a text message to authorize the port out request. 

[softech]

@MarleyG   Can you make an outgoing calls?

The phone status saying New Service?

Try it on another phone and see if you have the same message

But it sounds like a SIM provisioning issue.  Open ticket with PM Support and have them confirm if the sim was provisioned properly:

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at: 

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply you there

[iliketotalk]

@MarleyG @If you dial*611 does it say if your account is active?

[MarleyG]

I did it by email because I can not recieve text messages with no service

[NDesai]

@MarleyG Where does it say online? Log into your self-sever account, and check the account status. 
Did you request to port in your number during activation? If yes, did you get a text to approve the port-in request? 

[MarleyG]

only imessages through wifi. no text messages

[iliketotalk]

@MarleyG Hi are you getting any messages on your phone