No Service

[jnj-sound]

Hi

I just purchased a new sim.

Activated it and my phone is only showing no service where there should be signal strenth

Its an I phone 7 unlocked and previousley used on the Telus network.

I can put my telus sim in and the phone works fine. What is the solution.

Thanks

Jason

[jnj-sound]

I will contact PM.

I have contacted telus and they have informed me that the phone is not locked.

I have also completed a full itunes restore.

[Lieux]

@geopublic locked?? But public mobile would work with TELUS.... no???

[geopublic]

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@jnj-sound wrote:

I have tryed a different phone still no service.

Yes the account is showing active.

I have also suspended service and opened it again but same result.

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@jnj-soundFirst thing is to notify PM of the issue so that they can check your account. To contact Public Mobile click here. The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

Moderator Hours: Monday-Friday 8 am(Eastern) to 12 am (Eastern) and Saturday, and Sunday from 8 am(Eastern) to 10 pm (Eastern).

No service also appears when the phone is locked so maybe call Telus and ask them if is locked and explain No Service error when inserting the PM card and see what they have to say.

[Jadebug · Accepted solution]

@jnj-sound

If all fails, it's best to contact the moderators. 

[Lieux]

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@jnj-sound wrote:

I have tryed a different phone still no service.

Yes the account is showing active.

I have also suspended service and opened it again but same result.

---

Look like a problem with the SIM card. Can you go back where you bought it?

[jnj-sound]

I have tryed a different phone still no service.

Yes the account is showing active.

I have also suspended service and opened it again but same result.

[Lieux]

---

@jnj-sound wrote:

Hi

I just purchased a new sim.

Activated it and my phone is only showing no service where there should be signal strenth

Its an I phone 7 unlocked and previousley used on the Telus network.

I can put my telus sim in and the phone works fine. What is the solution.

Thanks

Jason

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Can you try it in a different phone? Can you see your self-serve account ACTIVE on the first page? If yes you can try this trick...in tab PLAN/OPTIONS click on PHONE LOST/STOLEN and close your phone few minutes. Open it again and reactivate your service.

[joepublic]

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@jnj-sound wrote:

Hi

I just purchased a new sim.

Activated it and my phone is only showing no service where there should be signal strenth

Its an I phone 7 unlocked and previousley used on the Telus network.

I can put my telus sim in and the phone works fine. What is the solution.

Thanks

Jason

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@jnj-sound  When you login into your account does it show activated? Does it show the correct plan? When you click on the  Payments & Add-ons tab does the correct number show up?