No Service

[JManacsa]

Hi woke up this morning to find out that I do not have service with my cell number. Was wondering if this matter can be looked more thorough on your end. Thank you!

Jon

[JManacsa]

Apologies for the spam in photos, currently doing this on my phone. I do not see a purchase eSIM option and only have the option to buy a physical one 

[JManacsa]

 

 

[JManacsa]

 

 

[hTideGnow]

hi @JManacsa 

use the PM app to buy esim.  buy it from Account page, Purchase sim card and choose esim

[hairbag1]

@JManacsa 

use the link I provided to start process to get Customer Support to fix. 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[JManacsa]

Logged in and there’s no function to “buy new eSIM”. There’s only one option and to buy a physical sim. Is there a workaround for this?

[JManacsa]

I checked the app and my subscription is still active 

[hairbag1]

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@JManacsa wrote:

I believe my eSIM got deleted, is there a way to reissue my eSIM? I tried to “change my sim” on the app but it wants me to 2f authenticate with my number that u cannot access plus won’t let me change the 2f from phone number to email

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if esim was deleted accidentally, you need to log in to your account and buy a new esim. 

alternatively...use this link to message Customer Support for their help..

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[JManacsa]

I believe my eSIM got deleted, is there a way to reissue my eSIM? I tried to “change my sim” on the app but it wants me to 2f authenticate with my number that u cannot access plus won’t let me change the 2f from phone number to email

[hairbag1]

@JManacsa 

log in to your account either app or web...then see if your account is still active or suspended. On rare occasions, autopay does fail, but ez to fix.