@yvonneY wrote:
Hello,
My last payment was on September 20th for my 3 month plan, and should expire on December 18th. I changed my card number at the time and the payment went through . On October 11 my account was suspended as they wanted another 60, so I paid that too but I still have no service. I would like this fixed please. I have a hard time recommending this company when you have a credit and still no service.
This once is strange because October 11th doesn't even line up with being 30 days after September 20, never mind about 90 days. The only way I could see this happening would normally be if someone change your plan. However, that wouldn't even make sense either because if even if an immediate plan change was performed (which I now you didn't do), the account couldn't be suspendd since a payment would be required to make that plan change.
A while back, there was an issue with the payment system assigning random and incorrect due dates to some accounts. I do wonder if this could be another instance of that.
