No Service tonight at home where I always have service

[jwhite18]

Hi everyone,

My service started acting quite funny tonight after just getting back from Christmas holidays. Typically I have fantastic service at home, but I noticed earlier this evening I only had 1 bar. Now, I have No Service and it's been this way for at least over an hour. Anyone have any ideas as to what could be causing this? Is there a service outage?

[tinale31]

I did try all of the above, that is why I am asking the moderater now. 

[CannonFodder]

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@tinale31 wrote:

I have the same issue right now, I tried everything, and i still have no service, did you get your phone to work, and how? How do we get touch with Public Mobile workers?

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Did you not read the previous posts, specifically, the one two posts above yours, from the OP in this thread?

[Triguy]

You can sub a ticket.

If you are having trouble with your services, the next step is to contact a moderator. Here is the link to create a ticket through SIMon: https://www.publicmobile.ca/en/bc/get-help   ->Click on Chat with Simon on the line "ask me something" write "moderator" -> then click on "account specific question" -> afterward click on "no, I want a human" -> finally you will see an answer "submit a ticket Click me!"

[tinale31]

I have the same issue right now, I tried everything, and i still have no service, did you get your phone to work, and how? How do we get touch with Public Mobile workers?

[pmmobile]

@jwhite18  I believe this is a common issue with LGs or when coming back after using a US roaming add-on. Hope it is working for you now!

[jwhite18]

Putting it in airplane mode, turning it off and switching off airplane mode when it restarted seemed to do the trick!

[mimmo]

It's always best to try sim in another phone. This will help identify hardware vs account issues.

[hairbag1]

Cycle phone off / on

[TeaWhyElleAr · Accepted solution]

I usually put phone in airplane mode. Restart phone and take out of air plane mode if it doesnt do it automatically.

This normally fixes any service issues I have.

Trying SIM in another Phone is also a fantastic idea if this doesnt work