No Service "Searching"

[jesse0l]

Hello All,

I have followed some steps on the forums to try and fix this but my phone contunally states "Searching" instead of connecting. I have no data, no cell service at all.

Here are the steps I followed:

1) Make sure your phone is unlocked.  if it is, proceed... (done)

2) Log into your account on the web and verify that your account is active.  If it is, proceed... (done)

3) Power off phone, remove SIM card, replace after 1 minute, power on phone. (done)

4) Check if you can make calls/use data.  If you cannot, proceed... (done)

5) If it still does not work, contact a moderator.  (done 2 hours ago)

Issue has been ongoing since this morning, I am still unable to connect, could you assist?

[jesse0l]

Hello All,

I have followed some steps on the forums to try and fix this but my phone contunally states "Searching" instead of connecting. I have no data, no cell service at all.

Here are the steps I followed:

1) Make sure your phone is unlocked.  if it is, proceed... (done)

2) Log into your account on the web and verify that your account is active.  If it is, proceed... (done)

3) Power off phone, remove SIM card, replace after 1 minute, power on phone. (done)

4) Check if you can make calls/use data.  If you cannot, proceed... (done)

5) If it still does not work, contact a moderator.  (done 2 hours ago)

Issue has been ongoing since this morning, I am still unable to connect, could you assist?

[will13am]

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@ShawnC13 wrote:

@will13am with you mentioning the amount of issues lateley has reminded me to order some extras incase of such an issue arising.  So thanks

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I would definitely keep a spare in the "cellular first aid kit".  Because there's no 24/7 contact with moderators, we should have an option in hand to deal with a lost device.  Simply go online and do a SIM swap.  That will deactivate the lost SIM.  

[jaswest2754]

If not order a SIM because more likely than not that's the case if your account still states it being active.

[jaswest2754]

You don't even have a friend or colleague that has a telus phone it's less than a minute to quickly swap Sims.

[jesse0l]

Unfortunately I don't have another unlocked/telus/koodo phone around to test.

Is there any other way to test the issue?

[ShawnC13]

@will13am with you mentioning the amount of issues lateley has reminded me to order some extras incase of such an issue arising.  So thanks

[will13am]

There seems to be a lot of SIM problems.  Personally, I have never had a bad one, even after years of use.  I wonder if people are swapping them with the phone running.

[ShawnC13]

Sounds like you have a SIM that is bad, as suggested if you are able to try it in another phone that would really help to figure out the issue

[will13am]

Could it be a phone problem?  Is it possible to try the SIM in a different phone?

[jaswest2754]

Easiest way to check is your SIM in another phone. If still no service means something on PM end or bad SIM. If you get service means your phone.

[jesse0l]

I am not in a basement, I have also gone to the mall, the gym, and the grocery store (3 separate parts of mississauga) and nothing changes.

[dearmusic]

Are you in a basement? Have you tried it on an open street?