No Service after porting the number

[Nawabarun]

i have ported my number from kudoo to public mobile from last since 2 days and i dont have service on both the number. 

[NDesai · Accepted solution]

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@Nawabarun wrote:

i was able to make calls on first day, but after kudoo accepted my port request they stop there service. public mobile have not started it. i dont know what to do 

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Looks like your porting process was stuck somewhere. You will need to send a private message to the Moderator_Team and they will investigate what went wrong.

[Nawabarun]

i was able to make calls on first day, but after kudoo accepted my port request they stop there service. public mobile have not started it. i dont know what to do 

[ShawnC13]

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@Nawabarun wrote:

i have ported my number from kudoo to public mobile from last since 2 days and i dont have service on both the number. 

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So you have no service with your Koodo or PM sim?  Have you restarted phone?  If yes you can try the Lost/Stolen phone trick where you login to self serve and report your phone lost as this will deactivate your SIM and then wait 5 minutes and go back in and report it found this will re-activate your sim and hopefully give it the kickstart it needs.  If that doesn't work you will need the assistance of the mods. 

To send a private message to a moderator click this link and describe your issue.

1. After you privately message our Moderator Team about a question that requires you to verify that you are the account owner, our support team will reply with a unique link to a secure online form.
   
2. You will need to provide either your Public Mobile
   
1. Self-Serve username and password, or
2. Phone number and 5 digit verification code that you’ll receive to the number provided
   
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4. After you’ve provided the information, please reply to the existing private message thread you have with our Moderator Team, and they will provide you with full support.
   

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[Anonymous]

@Nawabarun, Did you port in your Koodo number while you were setting up a new Public mobile account?  Or, did you already have the acount, and did a change number with a port from Koodo?

If it was a new account, you should , at least, be able to make outgoing calls (and texts), even if the number transfer has failed.