No Service After Transfer

[prajwal]

Hi,

After contacting freedom they did the transfer for me. Freedom has been cancelled. It’s been more than 5 hours i am left with no service with PM. Its SOS only and no service. 

I have already tried to reset network setting and restart. This has been a nightmare unfortunately 😞 Need support at least to get it running 

[prajwal]

Thank you for your responses at least somebody replied been trying to get hold of someone. I will wait for cs agent to reply tomorrow, thanks a lot for the help

[BKNS27]

@prajwal 

I totally understand your frustration but wait for and agent to check out the issue. The iPhone 13 is compatible. It could be a provisional issue with the eSIM.

[prajwal]

Its iphone 13 pro max. I have contacted cs agent though as per your response, i hope i can start using public mobile i just switched but it has been terrible experience 😞

[BKNS27]

@prajwal 

It depends if your phone is eSIM compatible. If not, your need to purchase a SIM. Sometimes the website indicates that some Samsung phones are compatible but they are not.

What is the make and model of your phone?

[prajwal]

 Could it be because i accidentally purchased a esim while i was just trying to transfer number. I thought i may need a esim in public mobile as well

 

[BKNS27]

@prajwal 

You will need to contact a CS_Agent then. Just click on the link to have an agent investigate the issue.

Their hours are 9:00am to 11:00pm EST and they will get back to you tomorrow morning.

[prajwal]

I have actually been doing that since yesterday multiple times but it didn’t work so i contacted freedom from phone to do it. They did it, and cancelled my plan. 

Its been 5 hours. But public mobile data or sim has not been working for over 5 hours already. I have no service no data 

[BKNS27]

@prajwal 

If you replied to the text from Freedom with YES confirming you are porting over to PM with the Freedom SIM in the phone within the 90 minute window. This is the most critical process to complete the porting.

Reboot your phone by power off then back on and not restart.

If that didn’t work then contact a CS_Agent to contact Freedom to resend the confirming text to you.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437