Subscription Cancellation

[YvonA1]

Can any one tell me how to cancel my Subscription with Public Mobile? Who do i notify on my Cycle Period ?

[mansur9ke]

I cancelled my subscription on Dec 10th because I travelled to Kenya. I was STILL CHARGED $38? I need a refund as unable to use Public Mobile. Refund? 

[Aliciatheberge]

When I login I don't have those options because I can't complete activation but I don't want to have the account.

[YvonA1]

Thank you.

[YvonA1]

Great thank you for the information.

[BKNS27]

@YvonA1 

You will need to login to your account and disable Subscribe button on the PM app and it will cancel after 90 days for nonpayment or website or port your number over to another carrier.

If you have issues login, click on Chatbot and type in Submit a Ticket.

[softech · Accepted solution]

@YvonA1 

To "cancel" the plan, you can either port out your number to another provider and your account will be closed upon successful port out of the number

Or you can disable the toggle "Subscribed" to disable Pre-Authorized payment instead.  Once it is disabled, PM will not be able to renew your account on your next renewal , your account will then be suspended on that day and 90 more days, it will be closed

To disable Pre-Authorized payments (Turn off Subscribed) , you can do it by one of the following:

• If you know the 4 digits account pin, dial *611 from your phone (or 1.855.4PUBLIC from another phone)
  enter the account pin, then Press 5 for Autopay and 2 to remove
•  Login to My Account, go to Payment page, click Manage Subscription, then turn off the Subscribed toggle.
  (or direct link: https://myaccount.publicmobile.ca/en/account/my-payment/manage-subscription)

https://myaccount.publicmobile.ca/en/account/my-payment/manage-subscription