I topped up my account 2 days ago, have a plan includig phone calls but nothing working. No response to support@ email. Horrible customer support and website https://publicmobile.ca/en/on/get-help not working ("next" button at the bottom of the page does not work). I need the service for my business. So come on PublicMobile supporters. I am waiting since two days for any help.
Solved! Go to Solution.
Good afternoon @robmue
Thank you for your patience as I looked into your account.
Everything has been rectified and your services are now functional. Please power cycle your phone and test your services.
Let us know if you need further assistance 🙂
While you wait for @Mary_M to look at your situation, check your self serve accont to confirm it is "Active" and the plan is correct. If all good try rebooting yoiur phone.
If having an outage of even a few hours is intolerable I suggest you read my post on that topic: 100% Uptime.
Hang in there; it will be resolved.