07-08-2025 06:22 PM
Hello,
Just signed up and I am getting the message my subscription expired. I just paid 42.00 for the plan and haven't had it even an hour and it's asking for another payment. I am willing to pay again but I want a refund for the first payment.
07-09-2025 11:15 AM
Thank you for the escalation! The customer is already in contact with an agent.
07-08-2025 06:34 PM
@Dave441 Try rebooting the phone first see if that helps if you haven’t already tried it . If you have use link to support that @slusagm gave you
07-08-2025 06:26 PM
likely just an error. but you can check with PM directly
Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
