No 5g , no lte , no data working

[Flavio83]

i can call

i can text

but data isnt working this morning

is something wrong with the network,  seems theyre always something not working properly with pm those days

[Flavio83]

Suddendly , it just started working again.

I dont get it. Had Pm for a long time. Using the same s21 for the period of time.

Never had that issue before. But now everything working fine

[CSA_PM]

Thank you for the escalation!

A ticket is already open and will be handled by an agent as soon as possible.

[hTideGnow]

hi @Flavio83 

I understand your frustration but don't get upset.  PM support will help.   Please submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

[Flavio83]

i have a s21

my subs was renewed today. so still have all 75gb available . checked in my account , and all my data is unused

restarde my phone like 10 times already. reset the network setting , removed and re-insert sim card etc. still no data at all

never had problems yesterday or this week with my data ,

[hTideGnow · Accepted solution]

hi @Flavio83 

what phone do you have?

check if you have mobile data turned off by accident on the phone.  Also make sure no data limiter is enabled 

and you sure you didn't used up the data ?  check My Account to confirm 

you should also reboot the phone and Reset Network Settings