New subscription - payment correction

[YC1]

Hi there!

I recently made a change to my subscription from 20GB to 60GB for $50. I mistakenly clicked on 'change now' instead of 'change on renewal' and I think I was charged for my old plan on January 19 and then charged again for my new plan. Can somebody double check? Can this be corrected and refund my difference?

Thanks!

[YC1]

Thank you so much for your help! Will get in touch with the agent.

[Handy1]

@YC1  You can try with support see if there’s something they can do . pM is pre paid and no refunds typically but worth a shot 

send  a  private message   To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

[computergeek541]

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@YC1 wrote:

I recently made a change to my subscription from 20GB to 60GB for $50. I mistakenly clicked on 'change now' instead of 'change on renewal' and I think I was charged for my old plan on January 19 and then charged again for my new plan. Can somebody double check? Can this be corrected and refund my difference?

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I know that a mistake was made, but Public Mobile doesn't officially offers refunds for the old plan that is left behind. That's also a warning message advising customers that there will be no refund/credit issued if the immediate plan change is proceeded with. There are not guarantees, but you can ask CS_Agent privately about this.

[Hollister · Accepted solution]

@YC1 

• you can send a private message to an Agent by clicking here. You’ll need to be logged in to your Community account for the link to work.

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