New subscribers for 50% off

[Ireneli]

I subscribed today and the plan is said 50%. Off . Phone is activated but it charges my Amex for 45 dollars. Can you investigate the problem with this service. I need the promotion rate for the two years term . Hope I can get the answer as soon as possible. Thank you 

[hTideGnow · Accepted solution]

hi @Ireneli 

it was in fact correct. 

what the system does is it will charge you full price first, then give you a $20 credit within 72 hours.  So, I suggest you to wait first

of course if you like, you can submit a ticket with PM agent

submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
             (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")         
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

[Handy1]

@Ireneli  Many have been having issues today just 

you can use the orange chat bubble bottom right of screen  or send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

   After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca