New sim, Same number

[Monkeyrawr]

Hi guys. I have been a client with Public for over two years. I recently lost my sim card in another country due to unfortunate events and i am looking to get a new sim card but with the SAME number. Is this a possibility??

TIA

[Camera4617]

@Rickster333 Even if you could login, that 'change sim card' is disabled at the moment. You'll need to contact Moderators (by clicking on that bubble in the corner) and ask them to do it for you. They will ask you multiple questions  to confirm your identity. So just click on bubble and type sim card swap. You'll get info what to do next. 

[Rickster333]

What if I can't log in

[popping]

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@Monkeyrawr wrote:

Hi guys. I have been a client with Public for over two years. I recently lost my sim card in another country due to unfortunate events and i am looking to get a new sim card but with the SAME number. Is this a possibility??

TIA

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Yes if you continued to pay your plan fee while your are out of Canada, you can get a new SIM card and change your SIM card using the "Change Sim Card" link on your overview page after login.

If you cannot login to your account, your account may be canceled if you did not renew your plan.  90 days after your plan suspended, your account will be canceled and your phone number will be released to the provider who gave you your phone number.

[JoyLuck]

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@Monkeyrawr wrote:

Hi guys. I have been a client with Public for over two years. I recently lost my sim card in another country due to unfortunate events and i am looking to get a new sim card but with the SAME number. Is this a possibility??

TIA

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Change in self service.

[esjliv]

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@Monkeyrawr wrote:

Hi guys. I have been a client with Public for over two years. I recently lost my sim card in another country due to unfortunate events and i am looking to get a new sim card but with the SAME number. Is this a possibility??

TIA

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Pick up a new Public Mobile SIM card, then log into your SELF SERVE and go to the "Change SIM Card" number..you keep the same phone number.

[Dunkman]

@Monkeyrawr 

You can't get the exact SIM card number.  But, you can continue to use your old phone number as long as your PM account has not been suspended over 90 days.  Just need to buy another new SIM card and change it in your self service account.  You should be able to continue to use your old number.

[computergeek541 · Accepted solution]

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@Monkeyrawr wrote:

Hi guys. I have been a client with Public for over two years. I recently lost my sim card in another country due to unfortunate events and i am looking to get a new sim card but with the SAME number. Is this a possibility??

Yes, as long are Public Mobile account is still active, you can replace a lost SIM card without chaning your phone number. Simply log into you selfserve.publicmobile.ca to perform this task.