New phone new SIM not working

[Yasmin20]

I got a new phone and a new SIM card. I have an iPhone X and got a physical SIM card and I am not getting text or any service on the phone at all. I need to login to the account so I can change the SIM number but cannot login because I am not getting text! 

any suggestions?

[softech · Accepted solution]

@Yasmin20 

You can try to get back My Account quickly to make change of the sim card with some proven great tricks.

Try these workarounds, it could bypass the SMS in linking My Account with EverSafe ID

1. Reset your password to self service account. Once reset, sign in again with new password. Might be able to receive 2FA via email instead to gain access.
   (!!!You will need to click Resend Code and then Send email to trigger the 2FA to email)
   
2. Potential workaround (for some): If you don't have access to SMS OTP, try entering an incorrect OTP code 4 times. For some individuals, this is giving the option of an email instead.

If none of those workarounds helps,  please open ticket with support by direct message here:

                 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there

And once you can log back to My Account, go to Profile page, and click on the pencil icon beside the sim card and you can then request change sim card yourself

https://myaccount.publicmobile.ca/en/account/profile/change-sim-number

[dust2dust]

There are some weird tricky things to maybe possibly work around this but but I guess I suggest contacting support. I really don't like to though.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Thing like try to reset the password and then try logging in with the new password and then click the resend code and the email option might appear.
Or type in random 6 digits 4 times. The email option might appear.

This new system has been really poorly rolled out. Hopefully something might work for you.

[Yasmin20]

i did not and I dont get the email option

[dust2dust]

Did you complete the new login system prior to all this? If so then you can click on resend code to get the email option.